Foremost, we want our clients to worry only about how they are going to enjoy their escapade so we smooth things out—including the minutiae—with our contacts. We make it a point that we contact, confirm and double-check the details of the flight and accommodation, and relay the information to our clients.
Still, in case a problem comes up there is no need to fret. We see problems as opportunities to exhibit our enshrined take on customer service. Our duly trained personnel are free to be contacted 24/7 and ready to assist with any complications that may arise.